Client's Objectives

To support Foxway's business growth by enhancing service scalability and reducing costs through the automation of key processes.

To implement an automated system for testing and evaluating the functionality of mobile devices, ensuring rapid adoption of the new process within the organization.

Our Solution

Implemented a Change Accelerator support process based on the ADKAR model to advise the project team and leadership.

Defined project success criteria, assessed risks and impacts, developed effective communication and implementation plans for the change, and prepared various stakeholders to support the transformation.

Provided certification and coaching for the project manager.

Results

Achieved employee adoption of the change within the planned timeline and budget.