Improving change management competences and processes in Directo

Client need

Directo is a leading ERP solutions provider in Estonia. Success for them, like other business software providers, depends largely on how well their customers are able to implement new business solutions. However, often customers themselves do not have sufficient awareness and ability to implement IT changes well. The aim of the project was to help the team of Directo project managers implement the change management process and tools into implementation projects.

Our solution

  • We certified two Directo board members in the Prosci Change Practitioner program, providing an overview of Prosci's overall methodology for managing change projects
  • We conducted Prosci's change management program for Directo project managers, during which they gained a better understanding of the change process and the ADKAR model for managing adoption.
  • We supported the team of project managers in the implementation of the change management process and tools in their daily work, including providing help with complex implementation cases
  • We trained a team of project managers to use DiSC-based communication strategies


  • A total of 20 Directo project managers, members of the sales team and management were involved in the project. Feedback from all participants on the program was high.
  • The change management methodology was implemented in the processes and is used in the company.


"Change Partners is our reliable and high-quality training partner, whose help have taken our service quality to a new level. Managing change and involving people is key to the success of any software project. Prosci's change management program provided Directo project managers with not only theoretical knowledge but also practical skills and tools to support customers in major changes." - Berit Veske, CEO


Change Partners OÜ

Woldemar Mayer building
Paldiski mnt 29, corpus B, 6th floor
Tallinn, Estonia 10612

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You have an important change coming up?

Do a short audit to see how your change project meets the 5 success factors from the global survey.

This short Change Management Audit is based on 5 key success factors identified in the global Prosci Change Management Best Practice Study.

To find out how your planned or ongoing change project compares to global best practice, please rate it on a 5-point scale for the following factors:

1: strongly disagree; 2: disagree; 3: so and so; 4: I agree; 5: I fully agree.

1. The change project has a top management sponsor* who is actively involved, clearly communicates the vision and supports employees throughout the change.
1 2 3 4 5

*By sponsor we mean the top manager, initiator, leader, who ensures the necessary priority, support and resources for the project.

2. A structured approach (eg ADKAR or Agile) is used to manage the change and a coherent plan is in place.
1 2 3 4 5
3. A communication plan has been created for the change, the need for change and the benefits for employees have been clearly communicated, two-way and regular communication is in place.
1 2 3 4 5
4. Sufficient resources are available to manage the change from planning to implementation (time, well-prepared people, money).
1 2 3 4 5
5. The target groups affected by the change have been involved, trained and metrics have been created to achieve acceptance of the change.
1 2 3 4 5

You got 0 points from a possible of 25.

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