Supporting state reform of Estonia and mergers of several public sector organisations

Client need

As one of the activities of the state reform, the merging of various state agencies operating in a similar field was carried out in order to achieve a more efficient and effective performance of state tasks and the provision of higher quality services. In the period 2020-2021, work was started in four newly formed joint agencies: the Transport Administration, the Education and Youth Board, the Agriculture and Food Board, and the Environment Board.

The State Support Services Center, in cooperation with the Ministry of Finance, wanted to provide central support to the heads of the merging agencies in implementing the change. They commissioned a development program to raise their awareness of change management principles and develop their skills in managing both processes and people.

Our solution

Change Partners put together an interactive and hands-on workshop-based training program that provided participants with immediately applicable methods and tools for planning and implementing change. Program's aim was to define roles and responsibilities in the change process, and the opportunity to work together to plan for further change.

The program consisted of two training days, individual work on a change project, and virtual follow-up support for two months.


  • A total of 200 managers participated in the development program, and today the program has been extended to managers and employees of other civil service agencies
  • Participants acquired a practical model for better managing themselves and others in change and developed an action plan to create the factors needed to implement change.

Feedback from participating managers

"The training made me think more about how much is really needed to make the change work. Good tools can bring a lot of clarity to change."

"The training was structured logically, its content was interesting and easy to follow. The greatest value of the training was the system it gave me for understanding what stage we are in with our organization at the moment."

"Very good and relevant training that is very applicable in everyday practice. This training is important for everyone in front of changes."

Change Partners OÜ

Woldemar Mayer building
Paldiski mnt 29, corpus B, 6th floor
Tallinn, Estonia 10612

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You have an important change coming up?

Do a short audit to see how your change project meets the 5 success factors from the global survey.

This short Change Management Audit is based on 5 key success factors identified in the global Prosci Change Management Best Practice Study.

To find out how your planned or ongoing change project compares to global best practice, please rate it on a 5-point scale for the following factors:

1: strongly disagree; 2: disagree; 3: so and so; 4: I agree; 5: I fully agree.

1. The change project has a top management sponsor* who is actively involved, clearly communicates the vision and supports employees throughout the change.
1 2 3 4 5

*By sponsor we mean the top manager, initiator, leader, who ensures the necessary priority, support and resources for the project.

2. A structured approach (eg ADKAR or Agile) is used to manage the change and a coherent plan is in place.
1 2 3 4 5
3. A communication plan has been created for the change, the need for change and the benefits for employees have been clearly communicated, two-way and regular communication is in place.
1 2 3 4 5
4. Sufficient resources are available to manage the change from planning to implementation (time, well-prepared people, money).
1 2 3 4 5
5. The target groups affected by the change have been involved, trained and metrics have been created to achieve acceptance of the change.
1 2 3 4 5

You got 0 points from a possible of 25.

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