New IT System for Tallinn City Government

Client Need

Tallinn City was developing a new IT system for improving its legislation processes of important City decisions. The new system was planned to outplace the old IT software, increase efficiency, transparency and engagement. Although technical solutions were ordered in procurement, its implementation needed to be supported to achieve adoption in all agencies.

Our Solution

  • Delivered project team workshops and coaching to create project implementation plan, change management plans and define roles
  • Provided project team a shared framework and tools for planning and implementing the change project. Certified change manager and the primary sponsor of the project in Prosci 3-day Change management Certification program.
  • Will improve top and middle managers´ change management skills in 2-day Prosci workshop. 


Improved change management competences and in-house capabilities to run the project successfully. Project plan created and critical milestones to be achieved. The process of creating a new strategy involved most of the staff and generated the commitment and communication from top to bottom.

Change Partners OÜ

Woldemar Mayer building
Paldiski mnt 29, corpus B, 6th floor
Tallinn, Estonia 10612

Contact Us

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You have an important change coming up?

Do a short audit to see how your change project meets the 5 success factors from the global survey.

This short Change Management Audit is based on 5 key success factors identified in the global Prosci Change Management Best Practice Study.

To find out how your planned or ongoing change project compares to global best practice, please rate it on a 5-point scale for the following factors:

1: strongly disagree; 2: disagree; 3: so and so; 4: I agree; 5: I fully agree.

1. The change project has a top management sponsor* who is actively involved, clearly communicates the vision and supports employees throughout the change.
1 2 3 4 5

*By sponsor we mean the top manager, initiator, leader, who ensures the necessary priority, support and resources for the project.

2. A structured approach (eg ADKAR or Agile) is used to manage the change and a coherent plan is in place.
1 2 3 4 5
3. A communication plan has been created for the change, the need for change and the benefits for employees have been clearly communicated, two-way and regular communication is in place.
1 2 3 4 5
4. Sufficient resources are available to manage the change from planning to implementation (time, well-prepared people, money).
1 2 3 4 5
5. The target groups affected by the change have been involved, trained and metrics have been created to achieve acceptance of the change.
1 2 3 4 5

You got 0 points from a possible of 25.

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